FAQ

• How can i place my order?
  You can order directly in our Online shop, or by phone +49 9221-947105 further you can send us an email: info@bavarian-superstore.de

• I´m not sure what size to order?
  Please see our measurement form here or if you need more service please contact us by email or phone us. We will assist you to order the correct size.

• How will the order be delivered?
  Currently we are providing delivery by UPS.

• I am not at home when my order is delivered?
  UPS will leave a message after the have tryied to deliver your order. you can order UPS to arrange the delivery.

• Can I have my order delivered to another address?
  During the ordering process in our online shop you can add an an alternative delivery address.

• It is possible to delivery to a mailbox or UPS access point?
  Currently we do not offer this possibility but we are working on it to provide it in the near future.

• How long does the delivery take?
  If your order is in stock we need only two or three days shipping time. If your order or parts of it is currently out of stock you will received an information from our side.

• Can I cancel an order? withdrawal
    
• How much are the shipping costs? shipping costs

• I got a wrong size or color. What now?
   Please contact by email or phone us. We initiate immediately an exchange.

• I have not received the entire order. What now?
   Possibly one or more items are sold out. Please contact us in doubt.

• I received something I did not order. What now?
   Please contact us.

• Is it possible to buy directly in your show room?
  We look forward to welcome you in in our show room in the Fritz-Hornschuch-Str. 4 95326 Kulmbach.
  The respective opening times, please look here

• I planing to order a bigger amount for my company, verein, restaurant stuff or team?
   Please contact us. We are happy to discuss your project with you personally and we will make
   You an reasonable offer.

• It is possible to add our logo, name, brand for our club, company, verein, restaurant stuff?
   Yes, we offer various possibilities such as high quality embroidery / flocking / Photo Transfer / metal casting and more.
   Please contact us so we can recommend the right technic.

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